ScorecardXLSX · 1pp
Unit Economics Scorecard
A single tab your district managers fill in by 9am Monday. Four-week trailing, four-week forward, with the variance flags Priya uses to prioritize her calls.
Episode 047
The Library
Tools your team can pick up and use tomorrow.
Every episode ships with one downloadable artifact — a PDF checklist, a working spreadsheet, an SOP, or a scorecard. Built from what our guests actually run.
GuidePDF · 6pp
Director of Ops Interview Kit
The first ops hire makes or breaks the next 50 stores. Marcus has watched a dozen of these go sideways — and a few go right.
Episode 046
SOPPDF · 4pp
Shrink Audit SOP
Most operators chase shrink at the register. Dana traced 70% of theirs to receiving, vendor credits, and the gap between WMS and POS.
Episode 045
SOPPDF · 11pp
New Unit Opening Checklist
Hector's 11-point pre-open punchlist plus a 30/60/90 owner's calendar. Use it as-is or fork it for your brand standards.
Episode 044
WorkbookXLSX · 3pp
Payroll Reconciliation Workbook
Three linked tabs that flag misclassed hours, missed breaks, and rate drift across states before payroll runs.
Episode 043
ScorecardPDF · 2pp
Operational Excellence Scorecard
Trent retired the 87-point clipboard audit and replaced it with something his GMs actually request. Here's what it looks like.
Episode 042
GuidePDF · 3pp
Centralization Decision Matrix
Marketing, hiring, ordering — pick wrong and you'll spend two years undoing it. Aisha's framework for what belongs at HQ vs. in the unit.
Episode 041
SOPPDF · 9pp
POS Migration Runbook
Devon migrated 140 stores off a 22-year-old POS in nine months. Phasing, training, contract clauses, and the one thing he'd never do again.
Episode 040